Support & Resources
Insurance Process
Advocating for You, Every Step of the Way
Dealing with insurance claims after a disaster can be overwhelming, but you don’t have to face it alone. At Rapid Restoration 24/7, we’re here to simplify the process. Our experienced team works directly with your insurance company, ensuring accurate documentation, clear communication, and timely approvals. From start to finish, we advocate for you, helping to alleviate the stress and get your property restored as quickly as possible.
What Sets us Apart - Straight From Our Customers
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Frequently Asked Questions
Restoration projects can feel overwhelming, especially when you’re navigating the aftermath of a disaster. That’s why we’ve compiled answers to the most common questions about our fire, water, and mold restoration services. From understanding the process to working with insurance, we’re here to guide you every step of the way. If you don’t find the answer you’re looking for, feel free to contact us anytime.
What should I do immediately after a fire, flood, or mold discovery?
Stay safe and evacuate if necessary. Contact emergency services first if there is immediate danger, then call us to begin the recovery process quickly.
How quickly can you respond to an emergency?
We will respond to a phone call within 15 minutes, and an email or form submission within 4 hours. We can typically arrive on-site within two hours, depending on your location.
What is your service area?
We service all residential water, fire, & mold emergencies in and around metro Detroit. Servicing commercial large-loss events in the state of Michigan, Ohio, Indiana, & Illinois.
Do you offer 24/7 emergency services?
Yes, we are available 24/7/365 to respond to your restoration needs, no matter the time of day or night.
How long does the restoration process typically take?
The timeline varies based on the extent of the damage. Initial stabilization might take a few hours, while full restoration can take several days to weeks.
Will you work with my insurance company?
Absolutely. We have experience working directly with insurance companies to simplify the claims process and alleviate stress for homeowners and business owners.
Can you remove the smell of smoke from my property?
Yes, we use advanced deodorization techniques and air quality improvement methods to eliminate smoke odors completely.
Is mold removal covered by homeowners’ insurance?
It depends on your policy. Many insurance plans cover mold remediation if it results from a covered event, like water damage.
How do you ensure my property is safe after water damage?
We use moisture detection tools, structural drying equipment, and thorough sanitization to ensure your property is fully dry, clean, and safe.
Do I need to leave my home during the restoration process?
This depends on the severity of the damage. For extensive work, it may be safer and more comfortable to stay elsewhere temporarily.
What equipment do you use to dry water-damaged areas?
We use professional-grade air movers, dehumidifiers, and moisture meters to dry and restore affected areas quickly and effectively.
What certifications or qualifications does your team have?
Our team holds industry-standard certifications in fire, water, and mold restoration, ensuring we use the latest techniques and follow all safety protocols. Our specific qualifications include WRT, IICRC, FSRT, OCT, TCST, and LCT
